Overview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Great Platform for the Price.
Perfect or international shipping options
BigCommerce is a well rounded great e-commerce platform
BigCommerce delivers
Helped Take My Small Company to the Next Level
BigCommerce is worth it!
Big Commerce has helped me affordably grow my online business
BigCommerce Success!!
BigCommerce is there for my company.
BigCommerce Added a Second Income Stream To Our Business
BigCommerce, Big Results!
BigCommerce: a strong-hosted eCommerce platform
BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.
How BigCommerce Differs From Its Competitors
BigCommerce Customization
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$29.95
Plus
$79.95
Pro
$299.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 7.8Product catalog & listings(413) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 6.8Product management(410) Ratings
Product catalog can be easily updated.
- 7.4Bulk product upload(310) Ratings
Admins can upload products in bulk using spreadsheets.
- 7Branding(361) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 7.3Mobile storefront(401) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 7.3Product variations(387) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 7.6Website integration(341) Ratings
Integrates with an existing company website or blog.
- 7.4Visual customization(403) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 7CMS(296) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 7.5Abandoned cart recovery(361) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.4Checkout user experience(398) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 7.7eCommerce security(399) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.2Promotions & discounts(380) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 6.8Personalized recommendations(316) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.3SEO(375) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 7.5Multi-site management(185) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 7.1Order processing(388) Ratings
Includes tools or integrations for order processing.
- 7.1Inventory management(344) Ratings
Includes tools or integrations for managing inventory.
- 6.9Shipping(349) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 7.4Custom functionality(344) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
The vendor says that the product provides the following benefits to customers:
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(662)Attribute Ratings
- 9.1Likelihood to Renew53 ratings
- 9.1Availability5 ratings
- 9.1Performance5 ratings
- 8.9Usability26 ratings
- 9.1Support Rating25 ratings
- 9.1Online Training2 ratings
- 9.1Implementation Rating13 ratings
- 9.1Configurability3 ratings
- 7.7Product Scalability342 ratings
- 9.1Ease of integration3 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 223)Last resort letdown...
- They are "SUPPOSEDLY" better for SEO but we have not gotten data on that yet
- Sales guy was good at what he does (no value to our website though)
- No fear they will go out of business anytime soon
- Customer support is generally available, in my opinion, just not very helpful
- In my experience, customer support FAILS terribly in knowledge of getting a BC site live
- In my experience, the back side/ dashboard is very archaic compared to Volusion, will add hours of work to your week.
- In my experience, pretty much anything you NEED is done with an "app" at additional cost. I think we have a few hundred dollars in apps already on top of cost of BigCommerce.
- I feel coming from Volusion to BigCommerce was so depressing but we do feel secure that the company will remain in business. We are looking for something else already.
Great Platform for the Price.
- Flexibility
- Quick Modifications
- Integrations
- UI
- Admin vs e-commerce site/interface
- SSL setup
BigCommerce is a well rounded great e-commerce platform
- BigCommerce Customer Support is fantastic.
- BigCommerce has consistently done upgrades and improvements to their product.
- BigCommerce is affordable.
- BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
- If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses. That said, you can do almost anything with the right theme and apps.
- The product promotions were lacking but they have updated that this year so this is now a PRO not a con. I expect more promotion flexibility will be coming soon.
- It would be great if ALL apps were available but it is not the fault of Bigcommerce that most apps are created for another platform first. But they usually get around to making them for BC.
Helped Take My Small Company to the Next Level
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
- The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
- I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
- The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
- Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
- So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
BigCommerce is worth it!
- Easy to navigate
- Easy to design with no design or coding experience
- Simple to make quick changes as products and sales change
- Easy to see and process all incoming orders
- Quick customer support responses
- There was a problem with one of the designs and I couldn’t get it fixed because it was from a third party
- I would like to see more free template designs for us small businesses that can’t afford unique designs
- The app extensions aren’t always easy to implement and are sometimes confusing
BigCommerce is there for my company.
- The best technical support department ever. Always there to help.
- Easy to use platform.
- Many features that can be added without extra cost.
- Would be great if geo targeting was available.
- Better integration with Square and Quickbooks would be appreciated.
- It would be great if the checkout function was improved.
BigCommerce: a strong-hosted eCommerce platform
- Product importing.
- Strong basic features.
- Third-party integrations.
- Transparent Pricing (current pricing is misleading)
- There's not a huge ability to create custom functionality.
- I can't share catalogs across multiple sites.
- I'd love to have faceted search on the lower level plans.
BigCommerce Review
- you can call customer service
- account notifications
- user interface
- slow loading
Great modern platform, especially at the price point
- B2B / Wholesale Tools
- Multistore front for sharing a catalog between different stores
- Product Filtering
- Customer Support
- Adding custom properties is extremely limited compared to other platforms.
- Some files can only be modified offline are requires a bunch of command line stuff.
- The Page Builder is lacking especially when it comes to custom fonts and styling.
- Customer Experience
- Range of integrations
- Support and service
- Flexible development environment
- Tax inclusive/exclusive pricing by region/currency
- More checkout customization
BigCommerce finally put on its big boy pants!
- Page Builder
- Promotions
- Products
- Order data
- Complicated product imports/exports
- Theme updates
Professional Ecommerce Platform at an Affordable Price
- Provides a secure web platform for hosting eCommerce sites.
- Includes many professional templates.
- Includes many add-ons for order processing, payments, and shipping.
- Would like to have better "catalog only" pages to show sample items that are not for sale.
- The backend interface could be more intuitive.
BigCommerce Review
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
BigCommerce: The Vehicle To Get You Across The Finish Line
- Provides an intuitive, highly customizable platform.
- It does not "nickel and dime." The included themes are well-crafted, and integrated apps are functional and reliable.
- Support response times are the best among our tech vendors.
- There is some inconsistency in the default Import/Export routines regarding field mappings. It's easy to correct but adds some time to the task.
BigCommerce - Big Solutions
- Robust security and uptime. We are always confident that our site will be accessible, protected, and that our customer's data is secure.
- Fantastic third-party integrations and options for development. Their responsiveness has been integral, and they are very good about helping to cooperatively find solutions to our problems.
- Great product library, with support for Variant items. This fits the bill perfectly for our company, as we deal with hundreds of variant SKUs on some of our customizable products.
- Smooth Export/Import process. Their Bulk Edit Template makes our annual pricing update process a breeze. We are able to use our internal database to simply populate the exported Product data, then turn right back around and re-import. The import monitor does a great job of calling out errors as well.
- Their support for a sandbox development environment has been a tremendous boon to us. We've been consistently using it to test layout updates, pricing changes, and new third-party integrations with the confidence that they will perform 100% in the live environment.
- Smooth integration with Authorize.net, our payment processor. We are able to easily interact with the two systems and help customers understand why their transactions may fail during checkout.
- Their API is exceptional and provided everything we needed at our fingertips to create our own script to import our BigCommerce orders into our bespoke internal order system.
- The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
- It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
- Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
- More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
- Product management.
- Order management.
- Multi-chain e-commerce management.
- Customer management.
- If it's possible an even more customizable payment structure.
- More email features.
Bigcommerce - A Good Choice
- Easy to use
- In-built features
- Refunds reporting
Do it once, Do it right - BigCommerce Time
- Finding industry leaders for us to partner with or work with. These were not people from Fiverr or craigslist. Their apps really were wicked.
- Easily able to sell on almost all relevant marketplaces. SEO! If you are on an island without a boat, you are stuck. BigCommerce provided the bridge and built the high-speed rail line. SEO is important to us, BigCommerce understands that and made it easy for us. We were not on an island.
- I am a visual learner. Give me a training class or video. The tutorials were outdated and I needed them.
- I covered others.
The Best Platform. The Best Features. The Best Support. The Best People. The Best Business Decision.
- Incredibly robust API
- Highly flexible stencil framework
- Efficient, streamlined one-page checkout
- Seamless integration with a wealth of third party solutions like SearchSpring, Signifyd, and more.
- Support for the product at all levels is incredible
- Ease of use - our customers have adopted to our BigCommerce site more rapidly than any platform we've been on in the past. We've received consistent praise from our Customers about how easy our site is to use since we switched to BigCommerce.
- Meta field data can only be edited by the API user that originally created the data. Meta field data is the only data where the API applies this restriction and it's a big pain in the butt for us.
- BigCommerce one-page checkout is amazing but Shopify still has the best single page checkout in the industry. I would love to see BigCommerce catch up with Shopify in this area. BigCommerce smokes Shopify just about everywhere else.
- Multi-site: we keep hearing that multi-site will be available soon. This is a standard feature of Shopify+ and is a glaring shortcoming of BigCommerce. I know it's being worked on. Let's get that to market soon!
- I was disappointed to see BigCommerce have made a push into the B2B space with B2B Bundle. Not only is B2B Bundle weak, it's expensive and feels like it was shoehorned into BigCommerce. [In my opinion] its integration is poor. I wish BigCommerce would focus more on getting their multi-site operational than spending precious resources on a half-baked partnership with a marginally functional B2B solution like B2B Bundle.
Easy to setup, clean look and easy online shopping solution. Would not hesitate to recommend to anyone wanting to sell their products online.
- Easy to Setup
- Nice range of plugin apps available
- Clean website templates
- Very good customer support via live chat
- More Free Templates
- Cheaper B2B option to be able to offer wholeale pricing to businesses
- Better built in reviews system
Feature Rich, but Quite Expensive
- Drag and drop
- SEO
- Very easy to do promotions on the web
- Quite expensive
- Limited online sales
- The free templates are not flexible enough to make changes.
BigCommerce - The perfect fit for small business[es] on Wordpress
- Ease of use for maintaining inventory
- Product optimization and setup
- Order fulfillment and automated email correspondence
- Easy to use use interface
- Extensive customization options
- Reporting
- Advanced analytics into store usage without third party software
Good for [a] small business with a learning curve
- Easy to use interface
- Powerful product setup
- Excellent documentation
- Theme customization could be easier
- Trial could be longer
- Starter site with sample products could be more detailed
BigCommerce - May be good for companies with developers on staff, but regular users looking for WYSIWYG templates should stay away
- Easier importing/exporting
- [I feel] phone support and chat are useless, because no one knows anything.
- [I believe] they have predatory salesmanship.
- [In my experience] the dashboard needs major updating.
- Automatic collections.
- Better and easier customizations.
BigCommerce Does a Great Job
- Provides a simple user interface for adding products.
- Allows for easy credit card payment processing.
- Very quick customer support.
- Can hold a LOT of products.
- Is separate from your regular website so if your site goes down, your store won't.
- The website design portion is terrible. Very hard to update with complete confidence.
- The website template is hard to manipulate.
- Each product detail page can be completely customized. This creates pages with CSS that don't look anything like the site they're on; it's disorganized.